Volkrannphodlarn

Terms of Service

Last updated: 6 March 2025

1. Identity of the trader and applicability

These Terms of Service (“Terms”) apply to the use of the website volkrannphodlarn.world and to orders placed through it. The website is operated by:

Volkrannphodlarn
Leidsestraat 74-76, 1017 GM Amsterdam, Netherlands
Email: contact@volkrannphodlarn.world
Phone: +31 20 422 0210

By accessing or using our website, or by placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order. We recommend that you read these Terms and our Privacy Policy and Return Policy before ordering.

These Terms are governed by the laws of the Netherlands. For consumers, mandatory provisions of Dutch consumer law apply in addition to these Terms.

2. Definitions

In these Terms:

3. Use of the website

You may use the website only for lawful purposes and in accordance with these Terms. By accessing or using the website, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction) and that you have the legal capacity to enter into binding contracts. If you are using the website on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

You agree not to:

We reserve the right to suspend or restrict your access to the website, or to terminate or refuse your use of the website or your orders, if we reasonably believe that you have breached these Terms, that you have provided false or misleading information, or that such action is necessary to protect the website, other users, third parties, or ourselves. Where the law permits, we may also report breaches to the relevant authorities.

4. Products and information

We offer products (including Wellivara) for sale via the website. Product descriptions, images, ingredients, and prices are provided in good faith and to the best of our knowledge at the time of publication. We do not guarantee that product descriptions, images, or other content on the website are error-free, complete, or current. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information (including prices and availability) at any time without prior notice. In the event of a significant error (e.g. in price or product description) of which we become aware before or after acceptance of your order, we will inform you without undue delay and give you the option to confirm the order at the correct price or on the correct terms, or to cancel the order and receive a full refund if you have already paid.

Our products are food supplements or similar products intended to support general well-being and vitality as part of a balanced diet and lifestyle. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. The information on the website and on product packaging is for general information only and does not constitute medical or health advice. Always read the product label and follow the instructions for use. If you have a medical condition, are pregnant or breastfeeding, are taking medication, or have any doubts about the suitability of a product for you, consult your doctor or a qualified healthcare professional before use. We are not liable for any adverse effects resulting from the use of our products where you have not followed the instructions or where the product is unsuitable for you.

Product images are for illustration purposes; actual packaging, labelling, or presentation may vary slightly (e.g. due to manufacturer updates). We do not accept liability for such minor variations where the product conforms to the description in substance.

5. Orders and contract formation

When you place an order on the website, you make an offer to purchase the selected products on the basis of these Terms and the information displayed at the time of ordering (including product description, price, quantity, and delivery terms). Before submitting your order, you will have the opportunity to review your order and correct any errors. By clicking the button that confirms your order (e.g. "Order now"), you confirm that you have read and accepted these Terms and that the information you have provided is accurate and complete.

A contract between you and us is formed when we accept your order. Acceptance may be indicated by an order confirmation sent to the email address you provided, by dispatching the products, or by another clear confirmation (e.g. a message or notification that we have received and accepted your order). We are not obliged to accept every order. We may refuse or cancel orders in cases such as: suspected fraud or abuse; pricing or product description errors; stock unavailability; inability to deliver to the address given; or where we reasonably believe that the order does not comply with these Terms or with applicable law. We will inform you of any refusal or cancellation without undue delay. If you have already paid, we will refund the amount paid in full, using the same means of payment, unless we are permitted by law to deduct any costs.

You are responsible for ensuring that the information you provide when ordering (name, delivery address, email address, telephone number if required, and any special instructions) is accurate and complete. We are not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete details (e.g. wrong or incomplete address, incorrect contact information). If we are unable to deliver because of such errors and the products are returned to us, we may charge you for the cost of return shipping or redelivery where permitted by law.

6. Prices, payment, and delivery

Prices: All prices displayed on the website are in euros (EUR) and include Dutch VAT where applicable, unless otherwise stated. They do not include delivery costs unless explicitly indicated (e.g. “free shipping”). Delivery costs will be shown before you confirm the order.

Payment: Payment is due as indicated during checkout. We accept the payment methods displayed on the website. You must pay the full amount (including delivery) as specified in the order confirmation. Until we have received full payment, we are not obliged to ship the products.

Delivery: We will deliver the products to the address you provide, within the delivery time indicated on the website or in the order confirmation, subject to correct payment and availability. Risk of loss and title pass to you upon delivery to the carrier (for delivery to you) or upon handover to you. If a delivery fails due to your fault (e.g. wrong address, no one available where required), you may be liable for additional costs; we will try to agree these with you in advance where possible.

7. Withdrawal and returns (consumers)

If you are a consumer (i.e. a natural person acting for purposes outside your trade, business, craft, or profession), you have the right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) take physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or post). You may use the model withdrawal form on our website or any other clear statement. For full details, including how to return the goods and any costs, see our Return Policy.

If you are a business customer, different terms may apply; please contact us before ordering.

8. Limitation of liability

To the extent permitted by applicable law:

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so (e.g. under Dutch consumer law or in case of fraud). For consumers, the statutory rights under Book 7 of the Dutch Civil Code (conformity, warranty, liability for defective products) remain unaffected where applicable.

8a. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations under the contract (including delivery) where such failure or delay results from circumstances beyond its reasonable control (force majeure). Force majeure includes but is not limited to: natural disasters; war or terrorism; pandemics or public health emergencies; acts of government or public authority; embargoes or sanctions; strikes or labour disputes; failure or delay of suppliers, carriers, or sub-contractors; severe weather; fire; flood; or breakdown of critical infrastructure. The affected party shall inform the other without undue delay and shall use reasonable efforts to mitigate the effect. If force majeure continues for more than a reasonable period (e.g. 30 days), either party may be entitled to terminate the contract in respect of the affected performance, subject to any refund or partial performance already due.

8b. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Netherlands, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. For consumers resident in the Netherlands, the mandatory provisions of Dutch consumer law (including Book 6 and Book 7 of the Dutch Civil Code and applicable EU consumer directives as implemented in the Netherlands) apply. Any dispute arising out of or in connection with these Terms or the contract shall be submitted to the exclusive jurisdiction of the courts of the Netherlands, except that if you are a consumer resident in another EU member state, you may also bring proceedings in the courts of your country of residence in accordance with the Brussels I Recast Regulation. We may bring proceedings against you in the courts of your country of residence or in the courts of the Netherlands.

9. Intellectual property

All content on the website (texts, images, logos, design, layout, and other materials) is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or use such content for commercial purposes without our prior written consent, except for viewing and printing for personal, non-commercial use.

10. Personal data and privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using the website and placing orders, you acknowledge that you have read and understood the Privacy Policy.

11. Complaints and dispute resolution

If you have a complaint about our products or services, please contact us using the contact details in section 1. We will try to resolve the complaint as quickly as possible.

If you are a consumer in the European Union, you may use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution procedures but may do so voluntarily.

12. Changes to the Terms

We may change these Terms from time to time. The current version will always be available on this page with an updated “Last updated” date. Changes that affect existing contracts will not apply retroactively unless required by law or agreed with you. For new orders, the Terms in force at the time of your order apply. We encourage you to review this page periodically.

13. General

If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. These Terms, together with the Privacy Policy, Cookie Policy, and Return Policy (where applicable), constitute the entire agreement between you and us regarding the website and orders placed through it.

14. Contact

For questions about these Terms, please contact us at: Volkrannphodlarn, Leidsestraat 74-76, 1017 GM Amsterdam, Netherlands; email: contact@volkrannphodlarn.world; phone: +31 20 422 0210.